Resource Centre

Whether you are a fleet manager or a driver the resource centre provides essential information on accidents, roadside assistance and vehicle returns, and our Merchant Locator will help you find vehicle related services in your area.

Merchant Locator

Looking for your closest mechanic? Or petrol station? Use this handy tool to locate services in your area.

Please call your local provider before you visit, as their details may have changed.

Accident Management

If you are involved in an accident we are here to help. As soon as possible following the accident call our 24 hour driver support line on 0800 11 63 63.

Our Accident Management team can assist you with:

  • Making emergency calls
  • Towing the vehicle
  • Organising insurance claims
  • Arranging a rental vehicle

After an accident follow these steps to ensure that everyone is kept safe:

  • Make the scene safe for yourself and other motorists
  • Call 111 if someone is injured
  • Do not admit liability
  • Collect; other driver, vehicle, location and witness details
  • Take photographs of the accident and its location where possible
  • Call our 24 hour driver support line on 0800 11 63 63 as soon as you are able to after the accident

If you are unsure if you have accident management included in your lease, please check with your company’s Fleet Manager.

Roadside Assistance

One of the benefits of our fleet management and fully maintained leases is the inclusion of Roadside Assistance.

If you find yourself in a situation where you’ve broken down, locked your keys in the car or have a flat battery, simply call the Custom Fleet 24 hour driver support line on 0800 11 63 63 and we’ll get you back on the road as soon as we possibly can.

Drop off locations

When your vehicle’s lease term is up, you can return your vehicle to any of the locations listed below.

Make sure all of your valuables are removed and the vehicle is locked. Report to reception with the keys and state that you are dropping off a Custom Fleet vehicle. You will be asked to sign a release and a receipt will be issued.

Turners Auctions
13-15 Dyer Street,Whangarei

(09) 438 4765

Mon – Fri
8.30am – 5.00pm

Turners Auctions
Cnr Penrose & Leonard Roads, Penrose, Auckland
(entrance off Leonard Road)

(09) 525 1920

Mon – Fri
8.30am – 5.00pm

Turners Auctions
5 Arrenway Drive, Albany
North Shore City

(09) 476 0610

Mon – Fri
8.30am – 5.00pm

Turners Auctions
112 Avalon Drive, Hamilton

(07) 850 2000

Mon – Fri
8.30am – 5.00pm

Turners Auctions
26 Hull Road, Mt Maunganui
Tauranga

(07) 575 6500

Mon – Fri
8.30am – 5.00pm

Turners Auctions
43 Corunna Bay, Napier

(06) 843 3113

Mon – Fri
8.30am – 5.00pm

Turners Auctions
Cnr John F Kennedy & Fairs Roads
201 John F Kennedy, Palmerston North

(06) 356 1008

Mon – Fri
8.30am – 5.00pm

Turners Auctions
120 Hutt Park Road, Seaview
Wellington

(04) 587 1400

Mon – Fri
8.30am – 5.00pm

Turners Auctions
1 Detroit Place, Christchurch
(off the intersection of Deans and Moorhouse Avenues)

(03) 343 9850

Mon – Fri
8.30am – 5.00pm

Turners Auctions
Cnr Midland Street & Portsmouth Drive
94 Portsmouth Drive, Dunedin

(03) 455 5556

Mon – Fri
8.30am – 5.00pm