In New Zealand, we experience a range of seasonal weather emergencies such as earthquakes, fires and floods. Occasionally, there might also be outages or supply chain issues that impact our business.
You can always find our response to any emergency or service interruption here, as well as safety tips if you find yourself driving in or near a weather emergency situation.
Read moreLooking for your closest mechanic? Or petrol station? Use this handy tool to locate services in your area.
Please call your local provider before you visit, as their details may have changed.
If you are involved in an accident we are here to help. As soon as possible following the accident call our 24 hour driver support line on 0800 11 63 63.
If you are involved in an accident, stay calm and follow the below steps to ensure everything is covered and that everyone is kept safe:
If you are unsure if you have accident management included in your lease, please check with your company’s Fleet Manager.
One of the benefits of our fleet management and fully maintained leases is the inclusion of Roadside Assistance.
If you find yourself in a situation where you’ve broken down, locked your keys in the car or have a flat battery, simply call the Custom Fleet 24 hour driver support line on 0800 11 63 63 and we’ll get you back on the road as soon as we possibly can.
At the end of your lease period, you can return or replace your vehicle or buy it for a fair market price. If you're interested in purchasing the vehicle, see below for information about our Driver Purchase program.
Step 1: Before you do anything, check with your company’s Fleet Manager — they’ll guide you on what to do next.
Step 2: We’ve made the return process easy with our End of Lease portal. We've launched a smarter, more streamlined way to manage your end-of-lease inspections. Our new digital portal will give you one central place to access inspection reports, approve charges, and communicate with us – no more email threads or static PDFs.
Need help with transport? Your Custom Fleet account manager can organise this for you — just note that a transport fee will apply.
Reminder: If the vehicle isn’t returned to the correct location, a transport charge may be added.
Instead of sending your inspection report as a PDF, we’ll email you a link to view it in our new End of Lease portal.
It’s part of our commitment to making your experience simpler, faster, and more transparent.
If we’re selling your vehicle, you’ll also get a separate link to view its condition and valuation.
How to access the portal
Our new digital portal will give you one central place to access inspection reports, approve charges, and communicate with us – no more email threads or static PDFs.
You can use the portal to:
Turners Cars
102 Shands Road, Hornby South
Christchurch
Phone: 0800 887 637
Turners Cars
44 Fairy Springs Road, Fairy Springs, Rotorua
Phone: 0800 887 637
Turners Cars
2 Walton Street, Whangarei
Phone: 0800 887 637
Turners Cars
201 Archers Road, Wairau Valley
North Shore, Auckland
Phone: 0800 887 637
Turners Cars
1120 Great South Road
Mount Richmond, Otahuhu
Phone: 0800 887 637
Turners Cars
Corner of Fred Taylor Drive & Kakano Road
Westgate
Box number 104142
Lincoln North
Phone: 0800 887 637
Turners Cars
112 Avalon Drive, Hamilton
Phone: 0800 887 637
Turners Cars
26 Hull Road, Mt Maunganui
Tauranga
Phone: 0800 887 637
Turners Cars
31 Pandora Road, Pandora
Napier
Phone: 0800 887 637
Turners Cars
85-87 St Vincent St, Toi Toi
Nelson
Phone: 0800 887 637
Turners Cars
Cnr John F Kennedy & Fairs Roads
201 John F Kennedy, Palmerston North
Phone: 0800 887 637
Turners Cars
9 John Sneddon Drive, Elsdon, Porirua
Phone: 0800 887 637
Turners Cars
157 Moorhouse Avenue, Sydenham, Christchurch
Phone: 0800 887 637
Turners Cars
65 North Road, Prestonville, Invercargill
Phone: 0800 887 637
Turners Cars
112 Anzac Avenue, Dunedin
PO Box 1218
Dunedin 9054
Phone: 0800 887 637
Turners Cars
690 Devon Road, New Plymouth
Phone: 0800 887 637
Turners Cars
1 Meadows Road, Washdyke
Timaru
Phone: 0800 887 637
